Refund & Cancellation Policy

1. Before the program starts

You may cancel for a full refund within seven calendar days after purchase if onboarding, a live coaching session, or personalized plan preparation has not begun. If we determine before start that the program is not appropriate for your stated needs, we will cancel and refund all amounts paid.

2. Signature initial period

The $799 Signature payment covers the first 120 days and reserves coaching capacity for individualized work. Completed service periods, attended or missed sessions, delivered plans, and work already performed are non-refundable except where required by law or where we failed to deliver them.

After service begins, an approved cancellation refund is calculated using complete unused 30-day service periods within the first 120 days. Partial weeks are generally not refundable. Cancelling before day 121 stops the first and all later $199 renewals; it does not automatically refund the initial $799 payment. We will provide any approved calculation in writing before processing it.

3. Monthly renewals

Signature renews at $199 per month beginning on day 121, and Flexible renews at $299 per month beginning on its first monthly renewal date. You may cancel either subscription at any time through the Stripe Customer Portal or by emailing us before the next billing date. Cancellation stops the next and all later charges; access and coaching continue through the end of the current paid period.

Once a monthly service period has begun, that period is generally non-refundable because coaching capacity and personalized service are made available for it. A verified charge processed after a timely confirmed cancellation is refunded in full. See the Subscription & Recurring Payment Terms.

4. Missed sessions and delays

A session missed without at least 24 hours’ notice may count as delivered. If we cancel a session, we will offer a reasonable replacement. Temporary platform downtime does not create a refund right when the coaching service remains available through another reasonable channel.

5. How refunds are returned

Approved refunds are sent to the original payment method. We normally submit them within five to ten business days after approval; your bank may take additional time to post the credit. We do not issue cash or refunds to a different account.

6. Failed delivery or unauthorized charge

Tell us promptly if you believe a charge occurred after a confirmed cancellation, was unauthorized, or the service was not delivered. We will investigate, preserve the relevant records, and correct any verified billing error. This policy does not limit non-waivable consumer rights.